Processing & Shipping
All orders are processed within 5–7 business days (excluding weekends and holidays).
Once your order has shipped, delivery typically takes 2–4 business days, depending on your location and carrier service.
You will receive a tracking number via email once your order has been dispatched.
We are not responsible for shipping delays caused by the carrier, weather conditions, incorrect shipping information, or other circumstances beyond our control.
We are not responsible for lost, stolen, or misdelivered packages once they have been marked as delivered by the carrier.
Payment Policy
Full payment is required at the time of checkout.
We accept major credit cards, debit cards, and other secure payment methods offered at checkout.
Orders will not be processed or shipped until payment has been successfully authorized and received.
We reserve the right to cancel or refuse any order suspected of fraudulent activity.
Order Changes & Cancellations
Please review your order carefully before submitting it.
Once an order has been placed, it cannot be modified, canceled, or refunded.
We are unable to change product selections, shipping addresses, or billing information after an order has been confirmed.
Return & Exchange Policy
All Sales Are Final
Due to the nature of our products and for hygiene and quality assurance reasons, all sales are final.
We do not accept returns, refunds, or exchanges on any hair extensions, wigs, closures, frontals, or related products.
Incorrect Items Received
If you receive an incorrect item, you must contact us within 48 hours of delivery.
To qualify for a replacement:
The item must be unused, unworn, unwashed, and remain in its original packaging.
All tags, seals, and product packaging must be intact.
Clear photos and/or videos of the item received, packaging, and order information must be provided.
Once your claim is reviewed and approved, we will ship the correct item at no additional cost.